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Support
Raise a ticket from inside the app. Get answers by email.
Self-serve does not mean on your own. Support is built into Leadtrak.ai as a proper ticket system with references, priorities and email notification in both directions — not a contact form that disappears into a mailbox.
How it works
1. Raise it where the problem is
Open Support in the app, describe the problem and set a priority — low, normal, high or urgent. You get a short reference such as T-G6BZ2Y straight away. References deliberately avoid 0/O and 1/I so they can be read down a phone line without confusion.
2. We are emailed immediately
Every new ticket and every one of your replies emails our support inbox with the company, the priority and your message. Nothing sits unseen in a queue waiting for somebody to log in and look.
3. You are emailed on every reply
When support answers, the reply is emailed to you with a link straight back to the thread. You can answer from inside the app and keep the whole history in one place.
Error references: "it broke" becomes an exact diagnosis
If something goes wrong in the app, you never see a stack trace — you see a short reference and a plain apology. Internally that reference points at the exact file, line and trace, grouped with every other occurrence of the same fault.
What you see
"Something went wrong. Quote reference E-4KPXQH if you contact support." No file paths, no internals, nothing an attacker could use.
What we see
The full trace, how many times it has happened, and which accounts hit it. Quote the reference on your ticket and it is attached automatically — no screenshots, no "can you reproduce it".
What is in the system today
| Capability | Status |
|---|---|
| Raise a ticket in-app, with priority and category | Live |
| Human-readable ticket references | Live |
| Threaded replies from both sides | Live |
| Email to support on a new ticket or customer reply | Live |
| Email to the customer when support replies | Live |
| Error references linked to a ticket | Live |
| Status tracking: open, waiting on us, waiting on you, resolved | Live |
| Live chat | Not offered |
| Phone support | Not offered |
We list what is not offered as plainly as what is. Support is by ticket and email — that is how a two-person company answers well instead of answering badly in five channels.
Your ticket is yours alone
Scoped to your company
A ticket can only be opened by the account it belongs to. Guessing a reference from another company returns nothing at all — the check happens in the database query, not in the page.
Internal notes stay internal
Our engineers annotate tickets as they work. Those notes are filtered out in the query that builds your view, so a template mistake cannot leak one, and they never trigger an email to you.
Support that answers, from a product that does not break quietly
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